If your Account has no registration (i.e. none of your devices is active),
then the After Ringing action is taken immediately (if enabled).
If the After Ringing option is not enabled, and your Account has no registration, then the If No Answer action is taken immediately (if enabled).
When specifying a Redirect action, you can specify a redirection address as:
The stock voicemail application performs the following operations:
Voice Messages are composed as voice-type E-mails and mailed to your Account.
Your Account Queue/Mail Rules will be applied to the
voice messages before they are stored in your INBOX.
If you E-mail client does not support voice-type E-mails, you will see voice messages as audio-file attachments. You can play these messages by clicking them.
You can use the voicemail application to start
your service application
when you cannot call from your own SIP phone (for example, when you are calling from
a PSTN phone via a gateway).
While listening to the greeting and/or the menu options, press the * (star) symbol twice. The application will ask you to enter your Access PIN. If the number is correct, the application switches you to the service application menu.
You can invoke the service application by calling your Account from any device and using the voicemail application Access PIN feature.
You can invoke the service application by using the Auto-Attendant application Service Access feature.
The service application checks how it was invoked. If it was launched to serve a *NN call, it uses NN as the function code. Otherwise, it presents the functions menu and asks you to enter the function code.
The stock service application implements the following functions:
You can bypass the mail service menu and connect to you Inbox mailbox directly by dialing *51.
Follow the Mailbox Management menu to listen to your messages, to mark your messages as read, and to mark your messages for deletion.
You can create, modify, or remove your personal greeting using any of the File Site modification methods - FTP, WebUser Interface, etc.
You can create, modify, or remove your personal greeting by starting your service application and selecting the Greeting Modification option.
You may want to create custom greetings in your Account to leave personal messages or announcements for certain callers. Each custom greeting is associated with a PIN, and a caller needs to know the greeting PIN to listen to the custom greeting.
Dial *53 or connect to your service application and
enter the 53 code to edit your custom greetings.
The application will ask you to enter a PIN - select any number you want (up to 20 digits). Then the application will allow you to record, rewrite or remove the custom greeting associated with that PIN.
Custom Greetings are stored in your File Site as private/greetings/NNNNNNN.wav files, where NNNNNNN is the greeting PIN.
You can also create, modify, or remove your custom greetings using any of the File Site modification methods - FTP, WebUser Interface, etc.
To park a call, use the phone "blind transfer" function to transfer the peer to the *55 number. The peer will be connected to a service application playing music-on-hold, and your device will be disconnected.
To pick up a call, dial the *57 number from any of your own devices. The service application finds your parked call and connects you to the peer.
You may want to use any device to pick up your parked call. Dial your own number
to connect to your voicemail application and use
the Access PIN feature to access your service application.
Then enter the 57 code to pick up the call.
You can park several calls at the same time. When you pick up the parked calls, they are retrieved in the same order they were parked.
You may want not to send music-on-hold to a parked call (for example, when you park a conference call with active participants). Blind-transfer a call to the the *56 number for "silent parking".
If you dial the *55 or *56 number,
your own call will be parked.
You can use your other device to pick up this call, establishing a call between your own devices.
A "parked peer" can press the # button to disconnect.
Dial *59 or connect to your service application and enter the 59 code to pick up a missed call.
Use the WebUser Interface to set the Conference PIN. Send this PIN to the parties you want to have a conference with.
Dial *61 or connect to your service application and enter the 61 code to activate your personal conference. Now you are the Conference Host.
Other participants can dial into your Account to connect to your voicemail application and select the Conference option. If they enter the correct Conference PIN, they will be joining your conference.
If you try to start your conference when it is already active (you have started it using some other device), you will be joining the conference as a participant.
Dial *65 or connect to your service application and enter the 65 code to "clear" your personal conference. You can now start a new conference, even if there is an active conference in progress.
Dial *69 and the service application will retrieve the information about the last incoming call, and it will redirect your device to the originator of that call.
Dial *70 or connect to your service application and enter the 70 code, and enter the number you want to call. The system will dial that number on your behalf (on behalf of your Account).
Enter *5 to play the active participants list. This list is played to everyone in your conference.
If you are the only participant in the conference, the system plays music-on-hold.
It stops playing it as soon as any other participant joins the conference, and starts
playing it again as soon as you are left alone.
Enter *8 to explicitly start or to stop music-on-hold. If there are several participants in the conference, all of them hear the same music-on-hold.
Enter *9 to enable or disable "reminder beeps". Reminder beeps are sent to all participants every 30 seconds (unless there is music-on-hold playing).
When there are many participants in one conference, their combined background noise
may start to interfere with the conversation. The system "cuts" the participants
who are not speaking, in order to reduce the background noise.
If your conference has many participants and you hear too much of background noise, you may want to increase the "cutting threshold".
If the "cutting threshold" is too high, you will hear some speaker voices being "cut" at the word/phrase boundaries.
Enter *1 to increase the "cutting threshold".
Enter *2 to decrease the "cutting threshold".
The conferencing software introduces a small delay, letting audio data from all
participants to be collected before it is being mixed. If some participants use slow
or unrelable Internet connections and voice packets from them arrive with large or
variable delays, you may want to increase the "mixer delay".
Enter *3 to increase the "mixer delay".
Enter *4 to decrease the "mixer delay".
The PBX Center allows your Domain users to collaborate on call processing.
If your Domain uses PSTN gateway(s) for incoming calls, you may want to configure those gateways to direct all incoming calls to your PBX Center Account.
You can also use the PBX Center Account address as the "public SIP address" of your organization.
When the CommuniGate Pro Server software is installed, it automaically creates a PBX Center Account pbx in the Main Domain, and it creates the 200 and conference Aliases for that Account.
Remote SIP users can access the PBX Center by calling sip:email@example.com, and users with Accounts in your Domain can access your PBX Center by dialing 200 on their SIP phones.
If you are a Server or a Domain Administrator and you want to create an alternative PBX Center:
When the PBX Center is called directly (using the pbx name or the 200 Alias), it starts the Auto-Attendant application.
Other PBX Center functions can be invoked by accessing the PBX Center via alternative
names. By default, the CommuniGate Pro Router directs all calls
to 7nn names to the pbx Account
(where nn is a 2-digit number).
When the PBX Center application starts, it checks the address used to call it. If this address (the "local part" of it, the part before the domain name) is a 3-, 4-, or 5-digit number, the application uses the last 2 digits as the requested function number. The documentation below assumes that your Domain uses the 7nn@domainName address to invoke the PBX Center function number nn.
The PBX Center application requires authentication for most calls coming from its
own Domain. You may need some exceptions from this rule. For example, your in-house
gateway may send incoming calls to your PBX Center using the From:<sip:firstname.lastname@example.org>
To accept these request without authentication, create the ExternalGateways Group in your Domain and include the gate1 name there.
The email@example.com must be routable: for example, you may want to create a gate1 Account, or, more likely a gate1 Alias for one of your existing Accounts.
If a request is not authenticated, the PBX Center processes it as an "external call".
The Server or a Domain Administrator should configure the pbx application Preferences. Open the Real-Time Preferences page of the PBX Center Account and follow the Advanced link to open the Auto-Attendant application Preferences:
If the PBX Center Account has a receptionprompt.wav file in its
Personal File Site, then this file is played instead of the standard "Welcome" file.
If the PBX Center Account has a receptiontrailer.wav file in its Personal File Site, then this file is played after the menu options are played.
Dial your own extension number, prefixed with *. The application will ask you to enter your Access PIN. If the number is correct, you are switched to the Service application menu.
To connect to the Conference Center, use the PBX Center function 60 by dialing 760.
Follow the menu to create a Conference. The application will tell you the PIN for the newly created Conference and it will E-mail this PIN to your CommuniGate Pro Account.
If you create an "open" conference, then anyone who knows the Conference PIN can start the Conference. Otherwise, the E-mail sent to you will contain the Leader PIN, and only you can start this Conference.
To remove a Conference, connect to the Conference Center and use its main menu to select the remove function.
To start a Conference, or to join a Conference created by someone else,
connect to the Conference Center. Use its main menu
to select the "join conference" function, then provide the Conference PIN.
If you are the person who has created the selected Conference, the Conference will be started and you will become the Conference Host. Otherwise you will join the Conference as a participant.
If the PBX Center Account is called using any address starting with the symbols
conference, the Conference Center function is started.
The conference Alias of your pbx Account:
When your Conference Center receives a call from a user outside your Domain, the Center does not present its main menu: it immediately tells the caller to enter the Conference PIN. The caller than joins the conference as a participant, or starts it and becomes the Conference Host, if this is an "open" Conference, and it has not been started yet.
You may need to start your Conference when your call cannot be authenticated
(for example, you are calling into your system via a PSTN gateway).
The Conference Center will ask you for the Conference PIN.
Enter the Conference PIN and the application will inform you that the Conference has not been started yet.
Press the star (*) key and enter your Leader PIN.
The Conference will be started and you will become its Conference Host.
The PBX Center function 61 allows you to bypass the main menu: dial 761 and proceed by entering the Conference PIN.
You may want to "park" a call, so your peer will be connected to a music-on-hold application, while your device will be disconnected from the call. Then you or some other user can "pick" the "parked" call, i.e. to connect to the peer of the initial call.
The PBX Center application offers an unlimited number of "parking queues", and it provides quick access to the first 9 of them.
To park a call in the queue number n, connect the peer to your PBX Center function 7n by transferring the call to the 77n address.
You and other users of your Domain can park multiple calls in the same queue. The calls will be picked up in the same order as they were parked.
To pick up a parked call from the queue number n, you or other user of your Domain should connect to your PBX Center function 8n by dialing the 78n address.