Your Account is usually configured to start the service application
when you call your own Account. The same application is started if you dial any
*NN number, where NN is any 2-digit number.
You can invoke the service application by calling your Account from any device
and using the voicemail application Access PIN feature.
You can invoke the service application by using the Auto-Attendant application
Service Access feature.
The service application checks how it was invoked. If it was launched to serve a
*NN call, it uses NN as the function code.
Otherwise, it presents the functions menu and asks you to enter the function code.
The stock service application implements the following functions:
Mailbox Management
The service application allows you to check
the content of your Account mailboxes (folders).
By default, the application provides access to your Inbox mailbox.
You can bypass the mail service menu and connect to you Inbox mailbox directly by
dialing *51.
Follow the Mailbox Management menu to listen to your messages, to mark your
messages as read, and to mark your messages for deletion.
Voicemail Greeting
The voicemail application checks if
your Account File Site contains a mailprompt.wav
file. If this file can be read, it is used as your voicemail greeting, otherwise
the standard greeting is played.
You can create, modify, or remove your personal greeting using any
of the File Site modification methods - FTP, WebUser Interface, etc.
You can create, modify, or remove your personal greeting by starting your
service application and selecting the Greeting Modification
option.
Custom Greeting
You may want to create custom greetings in your Account to leave personal messages or
announcements for certain callers. Each custom greeting is associated with a PIN,
and a caller needs to know the greeting PIN to listen to the custom greeting.
Dial *53 or connect to your service application and
enter the 53 code to edit your custom greetings.
The application will ask you to enter a PIN - select any number you want (up to 20 digits).
Then the application will allow you to record,
rewrite or remove the custom greeting associated with that PIN.
Custom Greetings are stored in your File Site as
private/greetings/NNNNNNN.wav files, where NNNNNNN is the
greeting PIN.
You can also create, modify, or remove your custom greetings using any
of the File Site modification methods - FTP, WebUser Interface, etc.
Call Park and Call Pick up
You may want to "park" a current call by disconnecting from
the peer without breaking the call. Later you can reconnect to the peer (to "pick up" the call),
using the same or a different phone or device.
To park a call, use the phone "blind transfer" function to transfer
the peer to the *55 number. The peer will be connected
to a service application playing music-on-hold, and your device will be disconnected.
To pick up a call, dial the *57 number from any of your own devices.
The service application finds your parked call and connects you to the peer.
You may want to use any device to pick up your parked call. Dial your own number
to connect to your voicemail application and use
the Access PIN feature to access your service application.
Then enter the 57 code to pick up the call.
You can park several calls at the same time. When you pick up the parked calls,
they are retrieved in the same order they were parked.
You may want not to send music-on-hold to a parked call (for example, when
you park a conference call with active participants). Blind-transfer a call to the
the *56 number for "silent parking".
If you dial the *55 or *56 number,
your own call will be parked.
You can use your other device to pick up this call, establishing a call between your
own devices.
A "parked peer" can press the # button to disconnect.
Missed Call Pick up
If you have just missed a call and the call is being answered with the
voicemail application, you can pick up
that call while the caller is leaving you a message.
Dial *59 or connect to your service application and
enter the 59 code to pick up a missed call.
Personal Conferencing
You can use your CommuniGate Pro Account for multi-party conferencing.
Use the WebUser Interface to set the Conference PIN.
Send this PIN to the parties you want to have a conference with.
Dial *61 or connect to your service application and
enter the 61 code to activate your personal conference.
Now you are the Conference Host.
Other participants can dial into your Account to connect to your
voicemail application and select the Conference option.
If they enter the correct Conference PIN, they will be joining your conference.
If you try to start your conference when it is already active (you have started it
using some other device), you will be joining the conference as a participant.
Dial *65 or connect to your service application and
enter the 65 code to "clear" your personal conference.
You can now start a new conference, even if there is an active conference in progress.
Last call return
You can return the last call received by your Account.
Dial *69 and the service application will
retrieve the information about the last incoming call, and it will redirect your device
to the originator of that call.
Dialing Out
You can ask the system to connect you to some number.
Dial *70 or connect to your service application and
enter the 70 code, and enter the number you want to call.
The system will dial that number on your behalf (on behalf of your Account).
